Contact the Emerald Pool booking team with your travel date, exact hotel, number of adults and each child’s age. Include whether you want the pools only, Tiger Cave Temple, a private vehicle or the Koh Lanta combination; these details let the team check pickup, admission, extras and the relevant tour rules.
Send your date, hotel name, adults, children’s ages and preferred itinerary, plus any walking, boarding or other assistance requirement. Mention Koh Lanta or Railay explicitly because those locations do not use ordinary Ao Nang road pickups; a full address helps the team establish whether the listed transfer arrangement applies.
| Enquiry | Include |
|---|---|
| Pickup | Hotel name, address, date |
| Family booking | Adults and each child’s age |
| Mobility | Walking distance, steps, aid dimensions |
| Changes | Reference, date, requested change |
| Urgent pickup issue | Use the contact on the confirmation |
Include the booking reference, lead traveller’s name, date and the exact issue you need resolved, such as hotel collection or a requested change. For pickup questions, add the current accommodation and contact number; use the operating contact on the confirmation when departure is close and immediate coordination is needed.
Ask the team to confirm a hotel outside the listed zones, a child outside the displayed fare bands, wheelchair arrangements or a requested route change before paying. Blue Pool access and attraction closures remain subject to local management, so a booking enquiry cannot secure entry to a closed trail.
Checked September 2026 against the published tour information. Prices and arrangements can change; review the quote for your selected booking.
No. Sanctuary access restrictions control the trail, regardless of the tour booking.
Send the date, hotel, adults, children’s ages, preferred trip and desired extras so the team can compare equivalent packages.
Use the operating contact in your booking confirmation for imminent pickup or coordination. Keep that confirmation available on your phone.